Technical support and maintenance

We provide comprehensive technical support - from an objective assessment of system performance and consulting to 24/7 support

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Why?

After product development and implementation, there are still many tasks ahead. For successful operation, it needs improvement, training, and user support. Dynamicsun provides comprehensive technical support and software maintenance — from an objective assessment of system performance and consulting to 24/7 support, freeing up your employees from routine tasks and optimizing IT costs

What do we offer?

User consultation support

Installation, maintenance
and servicing of software

Technical audit, system status checks, and recommendations

Issue resolution, fault rectification

Carrying out standard maintenance procedures and system status monitoring

Data backup and recovery from various business systems

Updating certificates, operating systems, software, program components

Remote monitoring of system operation, devices, services, individual parameters

Support during user and data migration

Maintenance options

Technical support is provided to each client as needed. We work according to SLA agreements. There is a choice of a set of works or individual software maintenance services. The specifics, cost, and terms of technical support are discussed individually and specified in the contract. We take into account all customer preferences, approving the work schedule and deadlines

For our products

Technical support can be fully entrusted to us. In this case, we are responsible for the performance of systems, programs, and equipment

For third-party systems

Clients can also perform all necessary work themselves, asking our operators questions. In this case, our function becomes IT consulting

Cost of work

Our specialists determine the scope of the discussed project during the pre-project survey, describe the main tasks, and calculate the labor costs for their implementation. Based on the obtained information, we prepare a personalized commercial offer, where we indicate what is planned to be done, in what time frame and at what cost The basic cost of the project is from 150 000 rubles

The cost of work depends on:

  • The complexity of the task
  • The size of the automated business process
  • The expected number of business processes